Raven Support – Where To Go
Support comes in many forms here at Raven, so I wanted to take a quick moment to point out all of the ways you can get in touch with us, and also point you in the right direction so you can get an answer to your question as quickly as possible.
How on earth do I use this thing? OR How do I _______ ?
Those are always the easiest questions to answer, and you can ask us in a variety of ways. If you have something quick to ask, we’re always easy to find on Twitter. I’m @RavenAlison, and my partner in crime is @RavenMatt.
The user manual is also an excellent way to help answer questions, as well as a great guide to getting started. If you end up needing more than what the user manual offers, we’d love to give you a walkthrough of the system. Just email Matt or myself and we’ll set you up with a demo.
What exactly does this terminology mean? OR How did Google arrive at X figure?
Where do you see yourself in five years? Ten?
Not just a question you get asked on job interviews anymore! I get asked about our roadmap at least once a week and send those questions immediately to our Product Manager, Jon. He is the man with the plan (literally), and you can pester him about it at either @RavenJon or firstname.lastname@example.org. He’s secretive though, so good luck!
So there is some data in my account that is seriously borked! Can you help me?
Me? Not so much. The developers? Yes they can. When you’re working within the system and find that crazy data hiccup, click on the little green bug icon on the top right hand corner of any page, then select Bug Report, and let them know what’s going on. That goes directly to the developers so they can take a look under the hood and clear up the issue ASAP. If you ask me, I’ll just nod and smile, and that doesn’t help anyone.
One thing that I take very seriously is being available to answer questions and making sure that every single last one of our customers is taken care of. If you ever need anything, please don’t hesitate to reach out to me, or one of the people listed above. It’s what we’re here for.