Raven Knowledge Base
As Raven has evolved, so has our customer support.
For technical help, our users can e-mail firstname.lastname@example.org. For in-depth knowledge, our users can participate in our popular weekly webinars for training. And for general education, Raven provided a downloadable PDF User Guide—but it was our goal to create an even simpler way for customers to learn the system and get quick answers to their questions.
We have worked very hard in the past few months to document the entire Raven toolset in a simple, search-able, online platform, and now we’re happy to announce that the Raven Knowledge Base is complete!
The Raven Knowledge Base is powered by Zendesk, the same system we use to manage your technical support questions. The Raven Knowledge Base replaces all previous User Guides and support documents, and it is where we will be documenting all new features and system changes in the future.
There are two easy ways you can get to the Raven Knowledge Base.
From within Raven:
From any page within Raven, you can click on the “HELP” icon, which will take you straight to the Knowledge Base help documentation of that particular tool. Within the documentation you’ll find a step-by-step guide to the purpose of the tool, how to set it up and use it, definitions of metrics and any available screencasts and in-depth webinars for that tool.
From your browser:
If you would like to check out everything at once, point your browser to raven.zendesk.com/forums. (Pro tip: Bookmark it!) All of the documentation is organized exactly like the tools are, and we even have a FAQ area that you may find helpful.
Your feedback is invaluable to us in this process, so if you have any suggestions or questions, please e-mail User Experience Manager Alison Groves.
Advanced search and auto-complete
Today, Raven launched advanced search and auto-complete functions to the Link Manager, SERP Tracker, Keyword Manager, Competitor Manager and Event Manager tools.
The update not only enables advanced data filtering, it also does it in a way that’s fast and easy. Users of Raven can now search and filter data—such as link records, competitors, and ranking results—by using multiple keywords and/or tags. Users can also filter out keywords and tags from their data.
This advanced search system works similarly to Google’s Gmail search, as its functionality represents one of the most intuitive and expedient ways to search large datasets.
For more on the new advanced search and auto-complete feature, watch this short screencast, and tune for tomorrow’s Tip Tuesday for step-by-step instructions.