How (and Who) to Ask for Help with Raven Tools
As Raven’s User Experience Manager, my goal to make sure that every single one of our users receives the best support possible. If it weren’t for you, there would be no us, and that’s something I take extremely seriously.
When you need help:
- If you’re working in the system and come across something that seems broken, click on the little green bug in the top right-hand corner of the page. A form will drop down for you to submit a bug report. (Get it? Little green bug = bug report.) It’s best to fill out the form directly from the page with the problem — that bug report tells us the profile, website, even the operating system and browser you’re using. That’s helpful information when we’re fixing the problem.
- If you have a general question or an idea for a feature, email firstname.lastname@example.org. Who reads those? Me. Every single one. Why? 1) I can expedite serious problems. 2) I get to know you and how you use Raven Tools. That gives me ideas for ways to improve our product. 3) It’s my job to help you, and I like to. Our Product Manager Jon Henshaw also reads every single feature request, and if it’s feasible for us to roll out your idea, we’re happy to do so. In fact, if you keep up with our New Feature blog posts, a good portion of those new features are requests from you.
- If you’re new to Raven — or just want to learn as much about the system as you can — our webinars, screencasts and user manual are tremendous resources. It’s a work in progress. Please, give me feedback on what we have now (i.e. does it help you learn on your own?) and let me know what learning resources you want.
Now you have a face to the name you interact with in email@example.com. If you ever have any questions, concerns or just want to say hello, I’m always an email away.