Dear Raven, why can't I see my Facebook likes and page views?

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Dear Raven, why can’t I see my Facebook likes and page views?

Dear Raven,

We are having issues with our client’s Facebook Pages integrating with Raven. Our client’s “Likes,” page views, etc. say 0 when we know they have more. Do you know why?

—Amanda B., Werkshop Marketing

Dear Amanda B.,

For Facebook Pages with more than 30 fans, Raven automatically displays all available Insights. For Facebook Pages with less than 30 fans, Insights are not tracked because of how
the Facebook Pages API is set up
.

As Facebook explains, “Insights will start showing up for your page once your page has 30 users who like it.”

We cover this and a few other details in the Raven Tools Facebook Monitor help document.

If you know your page has more than 30 fans and you’re still not seeing Facebook data, please report this using our “report an issue” icon so we can check it out for you.

Facebook-report-issue

You can email us at support@raventools.com whenever you have a question about how to use our tools.

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Arienne Holland is the Director of Marketing and Customer Experience at Raven. She divides her time between outreach, writing, teaching and understanding developers. Before Raven, Arienne spent more than a decade as an editor and graphic designer for Gannett. She was a 2010 Pulitzer Prize Finalist for team breaking news journalism. She likes bread, books and bourbon.

More about Arienne Holland | @RavenArienne

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