Dear Raven, How do I view stats on a trackable report link?
In the reporting module, I notice that scheduled reports can either be sent as a .pdf doc or as “trackable downloadable links”…how do I track to see if our customer has clicked on the link and downloaded the report?
Thanks, Chris H.
Dear Chris H.,
When you schedule reports to be e-mailed automatically by Raven, in the “Deliverable” menu you can choose to have the report emailed as a Trackable Download Link or PDF Attachment.
Here’s how to see details of the Trackable Download Links:
- Go to Reports > Report Wizard.
- Click the “Show scheduled report history” link above your scheduled reports.
- Click the “Detail” link next to a report.
If any Trackable Download Links have been clicked, you will see the date, user and IP for each click. Otherwise, you’ll see a “No activity available for this report” message.
If you’re still thirsty for knowledge, our Report Wizard documentation includes more details, including an in depth webinar on reporting.
You can contact us within Raven or email us at firstname.lastname@example.org whenever you have a question about how to use our tools.